Solution
After an extensive research and procurement phase, Genesys implemented a new learning management system (LMS). This new modern LMS would be a scalable platform for Genesys to build upon – enabling a long list of strategic initiatives. To that extent, the out of box user experience of the LMS platform wasn’t reflective of the Genesys brand. In a one-two punch, we customized the new user experience to engages and inspire, while simultaneously, renaming/rebranding Genesys University.
I worked with a cross-functional team of stakeholders, developers, and designers in the launch of Genesys Beyond. My role(s) included UX/UI, concept, naming, and overall branding.