Results
The IOA scenario was an engaging platform that became the foundation for PureCloud training. Little by little, the story and characters were introduced, building upon the scenario with each course. The training shared experiences of the IOA characters whose roles mimicked those of our customers. In 2015, the training won critical accolades at DevLearn for it’s creativity and presentation.
Interactive Intelligence was acquired by Genesys the following year, becoming the largest privately held software development company in America.