Scroll down to learn more about my experience and career path.
Jim Clinger is a strategic creative thinker, a designer, an adroit experience engineer… at times an alligator wrestler… and certainly an oddball champion.
Find my work in branding, web, and event promotion here.
More than 25 years ago I started a journey, from intern to creative director and beyond. I’ve had many roles in both big advertising agencies and agile little design firms. I’ve honed my creativity–applying design principles, practices, and techniques concertedly to create outstanding web, print,
and branding projects. Currently, I spend my time focused on HCI and User Experience, which is sometimes like wrestling an alligator.
Let's step back in time…
My experience timeline
Genesys
Sr. Instructional Designer/Creative Lead
2020 – 2016
Responsibilities include strategy, design, and development of educational and training materials for all Genesys software and products. Close collaboration with stakeholders, subject matter experts, and various teams world-wide.
Work with training developers to review raw information, create engaging training and marketing to achieve desired goals, increase subscriptions, and build loyal customers.
Highlights
Transformed the Genesys University brand first through a corporate acquisition, and then through a post acquisition rebranding (from Genesys University to Genesys Beyond).
Designed and standardized the global Genesys University brand guidelines.
Amplified customer engagement through innovative use of learning products (including classroom training materials, job aids, and web-based solutions.)
Increased retention, and broadened the learning experience through the launch of a learning subscription plan.
Devised the conceptual vision for the new Genesys Beyond global training platform (including user experience, wireframing, user interface design, and naming).
When I started my career 25+ years ago, I had a young man’s hairline. I long for that hairline now, but I wouldn’t trade a single step of my career for it.
There’s something amazing about running. I love to run, and often set lofty goals for myself around it. However, I’m pretty sure the more I run the better the stock market does. Ask me about my laudable (or laughable) theory about the undeniable correlation between the two.
Since their birth, my kids have been pillars in my life. If you’re a parent you might relate. It’s amazing. And now, as you can see (chart bottom left), they stand taller than I.
Indianapolis Art Center
Instructor
2023 – 2015
A nonprofit community arts center offering affordable arts education, events, and community outreach to the Indianapolis area.
Responsibilities include development of lesson plans, the creation of engaging classroom materials, discussions/activities, etc., and in-classroom teaching of a variety of courses, including Graphic Design (Beginner, Intermediate), Web Design, Logo Design, Animation, and Brand Theory.
This experience has been beneficial in my professional career, as it’s given me great insight into the adult continuing education mindset. I have a deeper understanding of what is engaging to learners and how to teach creativitiy and technical subjects to a broad audience with a non-technical background.
Highlights
Developed 6 classes and taught hundreds of students of all ages
Grew digital arts enrollment year-over-year
2018 Brain Expansion Series Speaker – History of Graphic Design
Interactive Intelligence
Sr. Instructional Designer/Creative Lead
2013 – 2016
Responsibilities included designing and developing innovative learning products (such as classroom training materials, job aids, activities, web-based solutions, and elearning). Designing, implementing, and supporting technology based training using multimedia authoring tools – Adobe Creative Suite, Adobe Captivate, and Articulate Storyline. Collaborate with SMEs, and translate written curriculum into visually effective learning or elearning products. Concepting, designing, and producing training videos, animations, and other web-based solutions.
Highlights
Designed the PureCloud™ training brand, an award winning scenario-based training program.
Led a cross-functional team in designing and developing a dedicated WordPress elearning website for PureCloud™ with integrated learning management system.
Collaborated with SMEs to optimize training content for a more engaged user base.
